Shipping Policy

At The Sweet Stories, we strive to deliver your favorite sweets, namkeens, chaats, and festive delicacies with care and freshness. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Delivery Areas

We currently deliver within Hyderabad and surrounding areas.
For bulk or festive orders, delivery to other locations may be arranged upon
request (subject to availability and extra charges).

2. Delivery Timelines

Orders are usually delivered within 2–6 hours in Hyderabad, depending on
order size and location.
Same-day delivery is available for orders placed before [cut-off time, e.g., 4:00 PM].
During festivals, weekends, or high-demand periods, delivery times may be longer.

3. Shipping Charges

Delivery charges may apply based on order value and delivery location.
Free delivery is available on orders above [insert value, e.g., ₹1,000] within Hyderabad city limits.

4. Order Processing

Once your order is confirmed, you will receive an SMS/Email/WhatsApp update with order details.
Our team will prepare your order fresh before dispatch.
Orders cannot be modified once processing has started.

5. Delivery Partner

Deliveries are handled by our in-house team and trusted third-party logistics partners.
Customers are requested to be available at the provided address to receive the order on time.

6. Delays & Unforeseen Circumstances

While we aim for timely delivery, delays may occur due to:
Weather conditions
Traffic restrictions
Festivals/peak season demand
Incorrect address details provided by the customer

In such cases, we will keep you informed and ensure delivery at the earliest possible time.

7. International Shipping

Currently,we do not offer international shipping.

8. Contact for Delivery Support

If you face any issues with your delivery, please reach us at:

The Sweet Stories

📍Shop No.S2, Challa's MySpace Building, Rd Number 16, Alkapoor Township, Puppalguda, Hyderabad, Telangana 500089

📧 Email: info.tss22@gmail.com

📞 Mobile: +91-9059666300