Welcome to The Sweet Stories. By accessing or using our website, services, or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.

1. General

• These terms apply to all purchases made through our store or website.
• By placing an order, you confirm that you are at least 18 years old or have
  parental/guardian consent.

2. Products & Services

• All our sweets, namkeens, chaats, and festive delicacies are freshly prepared using premium ingredients.
• Images shown on the website/social media are for representation; actual products may vary slightly in appearance.
• Product availability may change depending on stock and festive demand.

3. Orders & Payments

• Orders can be placed online, in-store, or via phone.
• Payments must be made in full at the time of order using our secure payment options.
• We reserve the right to cancel an order in case of non-availability, technical errors, or incorrect pricing.

4. Delivery & Pickup

• Delivery timelines may vary based on location, festive rush, or unforeseen circumstances.
• Customers must provide accurate delivery details; The Sweet Stories is not responsible for delays or failed deliveries due to incorrect information.
• In-store pickup is available during working hours.

5. Cancellations & Refunds

• Orders once confirmed cannot be cancelled after preparation has begun.
• Refunds are only processed for:
• Wrong item delivered.
• Damaged product upon delivery (with proof).
• Non-availability of the ordered product.
• Refunds will be made through the original payment method within [7-10 working days].

6. Pricing & Offers

• Prices listed are inclusive of applicable taxes unless mentioned otherwise.
• Discounts, coupons, or offers cannot be combined unless explicitly stated.
• We reserve the right to modify or withdraw offers at any time.

7. Customer Responsibilities

• Customers must check order details before confirming.
• Once delivered, products should be consumed within the recommended shelf life.
• Store sweets and namkeens as per the storage instructions provided.

8. Intellectual Property

• All content, logos, and designs of The Sweet Stories are our intellectual property. They cannot be used, reproduced, or distributed without permission.

9. Limitation of Liability

• While we take utmost care in preparation and delivery, The Sweet Stories is not liable for:
• Allergic reactions due to ingredients.
• Delays caused by third-party delivery services or unforeseen events.
• Any indirect, incidental, or consequential damages.

10. Governing Law

These terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

11. Contact Us

For any queries, complaints, or feedback, reach us at:

The Sweet Stories

📍Shop No.S2, Challa's MySpace Building, Rd Number 16, Alkapoor Township,
Puppalguda, Hyderabad, Telangana 500089

📧 Email: info.tss22@gmail.com

📞 Mobile: +91-9059666300